Privacy policy

Last updated: Sep 01, 2025

At PureCare, we care about your privacy. This policy explains what information we collect, how we use it, and the choices you have when you shop with us. Our store is powered by Shopify, which also helps us process your data safely.

What We Collect

When you use our website or place an order, we may collect:
•    Contact details – name, email, phone, billing and shipping addresses
•    Payment details – credit/debit card info, payment confirmations
•    Account info – username, password, preferences
•    Order details – items you view, add to cart, purchase, or return
•    Communications – messages you send us (e.g. customer support)    
•    Device & usage info – IP address, browser type, cookies, how you use the site

How We Use Your Information

We use your information to:
•    Process and deliver your orders
•    Manage your account and preferences
•    Communicate with you (order updates, support)
•    Send marketing emails (only if you opt in)
•    Show you relevant ads or product recommendations
•    Keep our store secure and prevent fraud    
•    Comply with legal requirements

Sharing Your Information

We may share your information with:
•    Shopify (our store platform) – Shopify Privacy Policy
•    Payment processors & shipping partners – to handle orders and deliveries
•    Marketing partners – to show you offers or ads (where legally allowed)
•    Authorities – if required by law
We never sell your personal data.

Cookies & Tracking

We use cookies to:
•    Keep our website working properly
•    Remember your preferences
•    Measure website performance
•    Show you personalised ads
You can control cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:
•    Access the data we hold about you
•    Correct or delete your information
•    Opt out of marketing emails (use the unsubscribe link anytime)
•    Request a copy of your data
To make a request, email us at support@purecareco.com.

Data Retention & Security

We keep your information only as long as necessary for orders, legal obligations, or support. We take steps to protect your data, but no system is 100% secure.

Children

Our website is not meant for children, and we do not knowingly collect information from anyone under the age of 16.

Updates to This Policy

We may update this Privacy Policy from time to time. If we make changes, we’ll update the “Last updated” date at the top.