Refund policy

At PureCare, we are committed to providing our customers with high-quality products and a seamless shopping experience. Please read this policy carefully to understand your rights and responsibilities when requesting a return.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return requests must be submitted within 3 days of receiving your order.
  • The product must be unused, in its original sealed packaging, and in the same condition in which it was received.
  • A valid proof of purchase (order confirmation or receipt) must be provided.

Return Process

  1. Submit a request by calling the mobile number listed on our website or by completing the Contact Us form.
  2. Our team will provide instructions for packaging and the return address.
  3. Once the returned product is received and inspected, we will confirm whether it meets the eligibility criteria.
  4. If approved, the refund process will be initiated.

Important: Return shipping costs are the responsibility of the customer, unless the product is faulty, damaged, or incorrect.

Refunds

  • Customers may choose to receive a store credit or a refund to the original payment method.
  • Any applicable return shipping costs will be deducted from the refund amount (unless the return is due to a faulty or incorrect item).
  • Refunds are typically processed within 3 to 5 business days after we receive and inspect the returned product.

Damaged or Incorrect Items

If you receive a product that is defective, damaged, or not what you ordered, please contact us within 3 days of delivery with photos of the item. We will arrange for a replacement or a full refund, including shipping costs.